Customer Service Assistant

South Bend, IN

Full Time

Experienced

The Customer Service Assistant is the friendly face of Tri-Pac interfacing between our customers and the Production Department. He/she builds a solid relationship with the customer, ensuring open communication and establishing a solid foundation of trust. The Customer Service Assistant works closely with Tri-Pac’s Production Department to ensure products are scheduled for production keeping in mind the customer’s due date, product verification & release, run rates and staffing. Attention to detail and multi-tasking are skills that are imperative to ensure smooth production, as well as a flexible can-do attitude.

Responsibilities:

Responsible for ensuring components and chemicals are available for scheduling “greening”.
Work with the Purchasing, Quality & Compounding Teams to ensure components and chemicals arrive as scheduled and are released prior to scheduled production.
Follow up with the procurement and logistics coordinator team regarding components and chemicals ETA.
Work with shipping team to schedule shipment.
Collaborate with the Production and Quality Teams to release finished goods and Batch Packets prior to shipment.
Close all production orders when complete.
Run De-stage and Scrap reports for customer owned components.
Assist in entering SAP orders and creating production orders when required.
Follow up SAP transactions for accuracy.
Release production orders to the line.
Report on allocation.
Review stock locations and bring up respective team members.
Scanning, filing of customers POs.
Fill out traveler as needed.
Assist in other inter-department activities as required.

Education and/or Experience

High School diploma or equivalent required
Experience in Excel and Microsoft Office SAP a plus

Great written and verbal communication skills

Benefits

Competitive Salary/ Pay & Packages, Unlimited PTO (for salaried employees), Insurance, 401K, Life Insurance, Disability (Long term/ Short term) and Continuous Training. Tri-Pac, Inc. recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.

Empowering Your Potential, Shaping Our Future Together

Thank you for your interest and consideration of a career with Tri-Pac, Inc.

www.tri-pac.us

Tri-Pac, Inc. is an Equal Employment Opportunity / Affirmative Action Employer

To Staffing & Recruitment Agencies: Our Company does not accept unsolicited CV's or applications from agencies. We are not responsible for any fees related to unsolicited CV's or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?

What's your highest level of education completed?

Are you 18 years of age or older?

What languages do you speak fluently?

Earliest start date?

Can you work weekends?

Can you work evenings?

Can you work overtime?

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!

150

Previous employer:

Previous employer address and phone number:

Previous employment dates (to/from):

Previous employment job title and job duties:

Reason for leaving your most recent employer:

What type of position are you interested in being considered for:

What additional skills and experience do you have?

Have you ever worked at Tri-pac, Inc either directly or indirectly through an outside agency or contractor?* YesNoUnsure

What is your shift preference?

For production associates/line workers, Please select your desired work location and schedule from the following: 6am - 2:30pm, Mon-Fri at 3333 N Kenmore St, South Bend7am - 3:30pm, Mon-Fri at 3507 Olive Rd, Suite D, South Bend

Are you currently living in United States or Canada?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Thank you for visiting our Career Page!Please review our open positions and apply to the positions that match your qualifications.

Customer Service Assistant

Apply for this position

Thank you for visiting our Career Page!

Please review our open positions and apply to the positions that match your qualifications.